**Last Updated: August 29, 2026**
This Privacy Policy explains how **[Company Name]**, operating **[Platform Name]** (“we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you use our website, applications, booking services, venue-management services, and related features.
We are committed to handling personal data responsibly and in accordance with applicable privacy laws, including the **Philippine Data Privacy Act of 2012 (Republic Act No. 10173)** and applicable regulations issued by the National Privacy Commission.
1. Information We Collect
Depending on how you use the Platform, we may collect the following information.
Account Information
First name
Last name
Username
Email address
Mobile number
Password or encrypted authentication credentials
Profile photograph
Preferred language
Timezone
Personal Profile Information
Where required or voluntarily provided:
Date of birth
Gender or other profile information
Playing preferences
Preferred venues
Sports preferences
Skill level
Emergency contact information
Identity and Verification Information
Where identity or venue verification is required, we may collect:
Government-issued identification information
Business registration documents
Venue ownership or authorization documents
Identity verification results
Verification photographs or supporting documents
Sensitive verification information will only be collected where reasonably necessary and handled using appropriate safeguards.
2. Booking Information
When you make or manage a reservation, we may collect:
Venue
Court or facility
Booking date
Booking time
Duration
Number of participants
Equipment rentals
Add-ons
Booking status
Payment status
Cancellation history
Check-in information
QR code or booking reference
Notes associated with the booking
3. Payment Information
Payments may be processed by third-party providers such as PayMongo or other authorized payment services.
Depending on the payment method, we may receive information such as:
Transaction identifier
Payment status
Amount
Payment method type
Payment provider
Refund status
Limited masked payment information
We generally do not store complete credit or debit card information when payment details are processed directly by a payment provider.
4. Venue Operator Information
If you register or manage a venue, we may collect:
Business name
Business address
Contact information
Owner or representative information
Business registration documents
Tax-related information where required
Venue photographs
Court and facility information
Payment settlement information
Staff accounts
Roles and permissions
Venue verification records
5. Communications
We may collect communications made through or regarding the Platform, including:
Customer support requests
User-to-venue messages
Venue-to-user messages
Complaints
Reviews
Reports
Dispute communications
Email and SMS correspondence
We may review communications where reasonably necessary to respond to support requests, investigate abuse, prevent fraud, or comply with legal obligations.
6. Technical Information
When you access the Platform, we may automatically collect technical information such as:
IP address
Device type
Browser type
Operating system
Application version
Device identifiers
Login timestamps
Session information
Referral source
Pages viewed
Features used
Error logs
Crash information
Security events
7. Location Information
We may collect approximate location information based on your IP address or device settings.
With your permission, we may also use more precise location information to help you:
Find nearby venues
Display distances
Provide map functionality
Recommend nearby courts
You can control device location permissions through your device or browser settings.
8. Cookies and Similar Technologies
We may use cookies, local storage, pixels, analytics tools, and similar technologies to:
Keep users signed in
Remember preferences
Maintain booking sessions
Improve performance
Understand Platform usage
Detect suspicious activity
Measure marketing performance
Personalize the experience where permitted
Where legally required, we will request consent before using non-essential cookies.
9. How We Use Your Information
We may use personal information to:
Create and manage user accounts
Authenticate users
Verify email addresses and phone numbers
Process bookings
Prevent double bookings
Process and track payments
Generate booking confirmations and QR codes
Provide check-in functionality
Process cancellations and refunds
Manage memberships
Facilitate open-play sessions and events
Provide customer support
Allow communication between users and venues
Recommend venues or activities
Maintain user profiles
Manage venue operators and staff
Detect fraud and abuse
Protect account security
Investigate disputes
Improve Platform functionality
Perform analytics
Send transactional notifications
Send marketing communications where permitted
Comply with legal requirements
10. Legal Bases and Lawful Processing
Depending on the situation and applicable law, we process personal information because:
Processing is necessary to provide a service you requested
Processing is necessary to perform our contractual obligations
We have a legitimate business interest
We need to comply with a legal obligation
You have provided consent
Processing is necessary to protect users, businesses, or the Platform
Where consent is the legal basis, you may withdraw that consent subject to applicable legal limitations.
11. Booking Information Shared With Venues
When you book a venue, relevant information may be shared with the venue so it can fulfill your reservation.
This may include:
Your name
Contact information
Booking reference
Court
Schedule
Number of participants
Rental items
Add-ons
Payment status
Special booking notes
Check-in information
Venues are expected to use this information only for legitimate operational purposes and in accordance with applicable privacy laws.
12. Information Shared With Service Providers
We may use third-party companies to provide services such as:
Payment processing
Hosting
Cloud infrastructure
Database services
Email delivery
SMS delivery
Authentication
Fraud prevention
Analytics
Mapping
Customer support
Error monitoring
Identity verification
These providers may process information only as necessary to perform services for us and subject to appropriate contractual and security protections where required.
13. Payment Providers
Payment information may be shared directly with authorized payment processors.
Their handling of payment information is governed by their own privacy policies and applicable laws.
We recommend reviewing the privacy notice of the payment provider used for your transaction.
14. Legal Disclosures
We may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to a lawful court order
Respond to a valid government request
Investigate fraud
Enforce our Terms
Protect users
Protect our rights or property
Address security threats
Establish, exercise, or defend legal claims
15. Business Transfers
If our business is involved in a merger, acquisition, investment, restructuring, or sale of assets, personal data may form part of the transferred business assets.
Where legally required, users will be notified of material changes affecting the control or use of their data.
16. Marketing Communications
With appropriate permission or where otherwise allowed by law, we may send:
Promotions
Venue recommendations
Special offers
Event announcements
Product updates
Newsletters
You may unsubscribe from promotional emails through the unsubscribe option provided in those communications.
Transactional messages concerning bookings, account security, payment activity, or important service notices may continue even after you opt out of marketing.
17. SMS and Mobile Notifications
If you provide a mobile number or enable notifications, we may send messages concerning:
Account verification
Booking confirmations
Booking reminders
Payment status
Venue changes
Cancellations
Security alerts
Marketing messages will only be sent where permitted under applicable law.
18. Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal data.
These may include:
Encryption in transit
Encryption at rest where appropriate
Password hashing
Role-based access controls
Two-factor authentication
Passkeys
Restricted administrative access
Audit logs
Security monitoring
Fraud detection
Backups
Access reviews
No digital system is completely secure, and we cannot guarantee absolute security.
19. Account Security
You are responsible for safeguarding your account credentials.
Please contact us immediately if you believe your account, email address, password, mobile number, passkey, or authentication method has been compromised.
20. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Retention periods may depend on:
Whether your account remains active
Booking and transaction history
Financial reporting requirements
Tax obligations
Fraud prevention
Dispute resolution
Legal requirements
Security records
When information is no longer required, we may securely delete, anonymize, or aggregate it.
21. Account Deletion
Users may request account deletion through Platform settings or by contacting us.
Deletion may not result in immediate removal of every record.
We may retain certain information where necessary for:
Financial records
Legal compliance
Fraud prevention
Security
Chargeback management
Contract enforcement
Dispute resolution
Where appropriate, retained information may be restricted from ordinary Platform use.
22. Your Privacy Rights
Subject to applicable law, you may have the right to:
Be informed about how your personal information is processed
Access personal information we hold about you
Correct inaccurate or incomplete information
Object to certain processing
Request deletion or blocking of personal information
Withdraw consent
Request data portability where applicable
File a complaint regarding the handling of your personal information
Seek appropriate remedies for violations of your privacy rights
Requests may require identity verification before they can be processed.
23. Philippine Data Privacy Rights
Under the Philippine Data Privacy Act and related regulations, data subjects may have rights including the right to:
Be informed
Object
Access
Correct or rectify
Erase or block
Receive damages where legally applicable
Obtain data portability where applicable
File a complaint with the National Privacy Commission
These rights are subject to applicable legal conditions and exceptions.
24. Children's Privacy
The Platform is not intended to independently collect personal information from children without appropriate authorization.
Where minors participate in activities, registration or booking may need to be completed or approved by a parent, guardian, venue operator, or responsible adult.
If we learn that personal information from a child was collected unlawfully, we may delete or otherwise appropriately process that information.
25. Photos and Media
Venues or event organizers may take photographs or videos during events.
Where such media is collected through or uploaded to the Platform, separate notice or consent may be required depending on its intended use.
Users should contact the applicable venue or organizer concerning venue-operated photography policies.
26. Reviews and Public Information
Information you intentionally publish through public-facing features may be visible to other users.
This may include:
Display name
Profile image
Reviews
Ratings
Public tournament information
Public player profile information
Do not publish personal information you do not want others to see.
27. International Data Processing
Some of our infrastructure or service providers may process information outside the Philippines.
Where personal data is transferred internationally, we will take reasonable measures to ensure appropriate safeguards are in place as required by applicable law.
28. Automated Systems and Fraud Detection
We may use automated systems to identify suspicious activities, such as:
Account takeover attempts
Suspicious login patterns
Duplicate accounts
Fraudulent bookings
Payment abuse
Promotional abuse
Unusual transaction activity
Automated indicators may be reviewed by authorized personnel before significant enforcement actions are taken where reasonably appropriate.
29. Venue Operator Responsibilities
Venue operators may receive personal data relating to their customers.
Venue operators must process customer information only for legitimate purposes such as:
Managing reservations
Providing customer support
Handling payments
Managing memberships
Ensuring facility safety
Fulfilling legal obligations
Venue operators may have separate legal obligations as personal information controllers or processors under applicable privacy law.
30. Third-Party Links
The Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of independently operated third-party websites.
Users should review the applicable privacy policies before providing personal information.
31. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes are made, we may provide notice through:
The Platform
Email
Account notifications
Other appropriate communication channels
The latest revision date will appear at the top of this Policy.
32. Data Protection Contact
For privacy concerns, requests, or questions, contact:
**[Company Name]** **Data Protection Officer / Privacy Contact:** [Name or Department] **Email:** [Privacy Email] **Business Address:** [Business Address] **Phone:** [Contact Number]
33. Complaints
If you believe your personal data has been handled improperly, please contact us first so we can investigate your concern.
You may also have the right to lodge a complaint with the **National Privacy Commission of the Philippines** or another competent supervisory authority.